Technical Services Group
Our Technical Services Group was formed when Fujifilm merged its outstanding service department and the talent of several dealers when FUJIFILM Graphic Systems U.S.A., Inc. was formed. This national service organization is focused on the needs of our local customers around the country. The Fujifilm Technical Services group is dedicated to provide the highest quality of service, training and digital integration to meet the unique needs of our customers for today and for the future.The core services that we provide are:
Around the Clock Access
A toll free phone number (800-359-3854) will get you in contact with us 24 hours a day. Agents are standing by to assist you, whether you need remote support, parts, on site service etc.Technical Response Center
Has a full staff of technical assistance that is available during our extended business hours from 7:00am - 7:00pm. Central Standard Time. Our team resolves a high number of issues remotely resulting in less downtime for you. Even when a remote fix is not possible we are able to assist the field with parts - needs analysis, failure tracking, and problem escalation and over the phone troubleshooting.Service Coordinating
A team of service coordinators are focused on arranging for service and installations efficiently and effectively. With the help of world-class service management, this group is able to coordinate the activities of the field service technicians based on what is right for the customer.Field Technical Support Staff
Our field staff is fully trained and certified on most devices currently sold by FUJIFILM Graphic Systems U.S.A., Inc.. The experience within our group gives us the ability to respond and resolve the most difficult of problems.The field group also works closely with the local technical sales groups to ensure that no matter where the service call has originated we are able to find a resolution.Flexible Service Contracts
Fujifilm Technical Services has flexible contract options designed to suit most customers on a vast variety of digital and analog equipment."Premium Care" CSA Features
Our Premium Care CSA provides full coverage including preventative maintenance at a fixed annual cost. This program will continue to be the primary choice for those customers who require all-inclusive care."Standard Care" CSA Features
The Fujifilm Standard Care CSA is designed to offer quality coverage for E.I. and DDCP products at a lower upfront cost. This program not only ensures that regular preventative maintenances will be performed but provides full coverage on critical component replacements. All other service is charged at 50% of Fujifilm's Labor, Parts, and Travel Rates."Technical Advantage" CSA Features
Our Technical Advantage CSA is a one-year program that gives your company complete flexibility and control of your service budget dollar by allowing you to purchase parts and service at a discounted rate. This service credit can be used for installation, preventive maintenance, troubleshooting, repair, system and software upgrades, training, configuration, consultative services, color management or any service our technicians are certified and authorized to perform. Choose the price that best fits your service needs.For all contract information please contact:
Steve Hagen
Contract Sales Administrator
PH: (800) 877-0555 ext 7317
Fax: (630) 259-7862
SHagen@fujifilmgs.com
Continued Improvement Efforts
The core of all Fujifilm companies is their dedication to continuous improvement. Our Technical Services team tracks customer satisfaction to improve our structure and to evaluate changes that are needed to improve our policies and procedures. Our focus is on your needs today and for the future.Consulting Services
Our Professional Services Group (PSG) is focused on optimizing all of your print production. Our consultants can work with you on a project basis to identify opportunities for you to improve quality and efficiency. They can help you implement color management and process control, optimize digital workflow, implement industry standards, and improve your prepress and pressroom processes. Clickherefor additional Professional Services Group information.For more information contact Fujifilm's Technical Services:
1-800-359-3854
M-F 7:00am-7:00pm